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How an ordering app can help your restaurant
The mobile is changing the way of traveling, shopping, and also eating …
The hospitality industry increasingly travels hand in hand with technology, new consumers demand services that can only be understood if we look at how the future has changed through mobile phones.
A restaurant has many leakage points in productivity and these can be covered, with an ordering app for restaurants, as a global, practical and effective solution.
Here are five advantages that you will obtain when implementing an ordering app to use in your restaurant:
- Orders go directly to the kitchen
The typical flow is this: you take the order on a notepad, get it to the kitchen, and then you wait for the order to be ready.
With an ordering app this process is simpler: the application takes the order, and it puts it directly in the kitchen on a display system for your cooks. No more comings and goings to the kitchen prior to collecting dishes.
- Send text messages and notifications
What happens when an order is ready to be delivered to the customer? Dishes are usually left at the bar with others waiting for the waiters to come and collect them.
The ordering app works and coordinates all of this for you: it notifies your staff when the order they requested is ready, either through the order-taking device itself or even with SMS.
In some restaurants they use “smartwatches” that vibrate when the order is ready so that the waiter can discreetly look at the clock and know what it is.
- An order app creates records
If in your restaurant you deliver food at home, or to take away, it will help you a lot to know the consumption of your customers.
Imagine calling a site, which you have already visited before, giving your name or some information and that the person who attends you tells you: will they want the same order as the last time? Saving you the whole order process
The orders app takes the orders and stores them, showing you the history based on key data such as the phone number or the address.
You can have access to details such as the point you prefer of the meat, if you want the food with or without onion.
- Syncs with the web
Orders received through different channels often have different management procedures. The waiter in the dining room writes down the order in a notebook, which may or may not be similar to the one used by those who manage orders over the phone. Orders on the web sometimes imply a printout of the order before passing it to the kitchen.
With the ordering app you can have everything integrated. If you receive an order via the web, it will be automatically displayed on the kitchen screen, like any order, and will generate the corresponding notifications to the delivery men when it is ready.
- Customers receive notifications
The best ordering apps include real-time notifications to customers.
If you deliver at home, the customer will be notified when the order enters the kitchen, when it leaves the restaurant and at what time or so it will be received.
With an app you can review how orders are assigned, average delivery times, allocation times and possible delays in home delivery orders.