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Sergey Kuznetsov, a technical supervision specialist, a construction auditor, tells why it is worth using the <url> service to search for builders and finishers.
Reputation and ratings of masters
Unlike regular sites with reviews, on Repairman, each review is always associated with a specific order that has passed through the system.
Given the technical and human checks and verification, it is much more difficult to get yourself laudatory reviews than to earn real ones.
In fact, it is not even positive, but negative reviews that are more valuable on the “Repairman”. If the master or team has been working on the site for many years, and there are few negative reviews and they are not critical, this means that you can deal with them.
Search for the best of free
Not all the masters near you are equally good. And not all masters are free and ready to take up your work. Therefore, every time when searching for a contractor, the task is to choose the best of those who are free. “Repairman” is sharpened exactly for this — you can choose both the best of the free and the free of the best.
Sergey Kuznetsov: “I myself willingly consider beginners-masters who have not yet earned a rating, but with a verified questionnaire, photos of works, certificates. While they are not abandoned, they, for example, take on less interesting orders, for remote objects, etc — – at first, the main thing for them is to earn a reputation on the service. Many of them ask for photos of their work to make the review more informative.”
“Repairman” as a factory of stars
“Repairman.ru — is an ecosystem in which those contractors whose customers are satisfied with their work thrive.
The rating is sharpened precisely for the fact that not just professionals are brought up, but client-oriented professionals, that is, who are able to talk normally with the customer and package their services beautifully. Many charismatic masters, well-known for repair TV shows and their own YouTube channels, were promoted on the “Repairman”.
The breadth of compromise solutions
A quarter of a century in the profession has led me to understand that not in every repair, quality is in the first place for the customer. For example, a grandmother’s one-bedroom apartment for rent or, conversely, a rented apartment are not those objects where people are willing to pay for the perfect alignment of corners or laying tiles with an accuracy of fractions of a millimeter. From the customer’s point of view, it is much more important to perform such work cheaper and faster, and their main requirement is functionality and visually fresh appearance.
Sergey Kuznetsov: “The demand for such services is huge, but the “higher league” of builders and finishers frankly does not like such orders and tries to avoid them as much as possible. And although the “Repairman” brings up the stars, just here you can find simple hard workers with a good reputation.”
In some cases, this is a foreman with a high reputation (he bears all the responsibility) plus a few low-skilled handymen, whom he keeps in a tight grip. If you are lucky, it may be a recently connected to the “Repairman.ru ” is an experienced master who takes on all orders so far in order to earn a reputation (all the stars started with this). If you do not expect that in a few days and 20 thousand rubles the murdered room will be turned into the presidential suite of the Hilton, then these are the guys you need. After all, modern and visually neat can be done within the framework of low-budget repairs.
The ability to work without intermediaries
This is what I see almost every day: the customer uses advertising to contact a specific company that promises to make turnkey repairs. The company has a nice brand, a design office, charming and competent sales people, a fashionable architect, etc. But this is all marketing, and it is not known who will actually work for you at the facility. You expect that it will be hand-held handsome hipsters as an “Apartment issue”, but it is more likely that it will be a random team from the construction market (or from the same “Repairman”), which will get only 10 % of the amount you paid — I face this every day due to the specifics of my work.
That’s why it makes sense to go directly to the “Repairman” — you can hire both already established (without staff turnover) teams, and individual specialists directly, without the mediation of marketers. That is, you will be able to study and personally question each master almost under a microscope before he comes to your house. And choose the best plasterer, the best electrician, the best tiler, etc.
Privacy is above all
Now, if you carelessly call a construction company from a personal number, you will then be tortured by calling managers: “Well, have you decided on repairs?”, ” Six months ago you contacted us, have you already found masters?”, “Your phone was given to us by your partners, do you need repairs?” On the contrary, Repairman cares about the confidentiality of the customer: when you call the contractor, your number is not transferred to him, until you yourself consider it necessary to transfer it.
That is why the “Repairman” is often used to search for masters for premium and other “special” objects, the owners of which would not like to advertise their intentions for security reasons.
Sergey Kuznetsov: “Colleagues at the Repairman took an order for finishing a guest house from a person from the Forbes list — for the first time they were brought to the object in a minibus without windows and asked to leave their smartphones on guard.”
Under the supervision of big brother
The “Repairman” himself does not perform any work and is completely independent of contractors: everything is on equal terms, there is no opportunity to buy a rating, the best placement or reviews for money, the decision on the choice and responsibility for it is entirely on the customer. At the same time, the service does everything to insure the customer-it helps to record and document interaction with performers. And even if you do not publish an order, but call the master you like from the rating catalog directly, the service conducts a call through its switchboard and stores a recording of the conversation. In case of a conflict situation, this will allow you to prove your case.
“Repairman.ru ” is a professional, specialized tool, sharpened for the search of craftsmen and teams for repair and construction. For ten years of its existence, all possible scenarios related to search and selection have been provided here. That is why the market participants themselves use this service.