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What to do if the work is performed poorly in the beauty salon
How to prove it, who to complain to and how to get the money back?
Haircuts, hair coloring, manicure and pedicure, facials at a beautician, permanent make-up, botox and mesotherapy … The catalog of beauty services for women these days is replenished every day. And it’s great if all of them are done professionally. And what to do if, after a seemingly simple procedure, such as blonding, your hair begins to fall out? Or, as a result of an illiterate eyebrow architecture, an allergic reaction went down the face? Whom to complain to and how to obtain moral compensation, we asked to tell the lawyer Yulia Nikiforova.
– Judicial practice knows a lot of such cases. One client had her hair dyed, and this caused severe allergies up to Quincke’s edema. Experienced specialists know how severe the consequences can be, but they still sometimes forget about elementary precautions. For example, ask the client about possible allergic and other reactions to dyes. Now I will tell you how not to fall into the hands of an unscrupulous master and what to do if you have already suffered at his hands.
Rule one. Vigilance and caution!
1. Before deciding on a particular procedure (if we are not talking about the already familiar haircut or manicure), be sure to collect all the necessary information. How it is carried out, what are the contraindications and what are the possible undesirable consequences. Are you familiar? Are you ready to try it? Then proceed to the second preparatory phase.
2. Take the time to find out more information about the salon you are planning to go to. Collect reviews about the master you want to entrust yourself to, study the recommendations on the website, find information about this salon on beauty portals or in magazines with expert comments, ask your acquaintances – the review of a colleague or friend is likely to be the most truthful.
3. Already in the salon, pay special attention to the processing of instruments (how devices are disinfected, are disposable personal hygiene items). It is important that all devices are opened in front of you. The procedures must be carried out in compliance with all hygiene standards.
4. For the provision of services, you are required to provide a check. Save your payment receipts. In the event of an emergency, they will become your proof that the service was provided to you and you paid in full.
Rule 2. Dissatisfied with the service provided – you can resort to the letter of the law
The simplest disputes between the master and the client, as a rule, can be settled in the salon. Didn’t like the haircut? Notify your hairdresser immediately. In self-respecting salons, specialists will try to correct the situation even before you get out of the chair.
But this, of course, is the ideal model for resolving the conflict. In fact, clients prefer not to sort things out, because “it will still not bring any result” (as the girls say), or they make a scandal. All this happens out of ignorance of our rights. Meanwhile, all disputes regarding poor quality services are considered within the framework of the Federal Law “On Protection of Consumer Rights”.
So, if the service was provided improperly and you are not happy with the result, contact the salon administrator with your complaint and write written claim in the name of the salon director. In the document, you should:
* state the essence of the conflict situation;
* be sure to indicate the period during which you are waiting for a response (usually 10 working or calendar days);
* do not forget to put the date of the claim and your signature.
The claim is made in two copies: one remains with the director of the salon, the other is forwarded to you. Your copy must be signed by the director and master of the salon.
After filing a complaint, be sure to fix your appearance after the procedure in a photo or video (it is better to take several photos from different angles).
Often, such actions are already enough for the salon to turn to you with a proposal to resolve the conflict peacefully. Salons that have been on the market for a long time value their reputation and offer to correct their mistakes at no cost, or offer a refund.
If your health has been damaged (for example, allergies, chemical burns, infection) and the salon ignores complaints, you have the right to go to court. It is important to note that the decision will be made in your favor if you prepare for this trip to court. Do not forget to go to the doctor immediately after the appearance of the consequences of the procedure and fix them with the doctor. Collect all receipts for medical services and drugs if treatment is needed. They can be attached to a lawsuit as evidence of financial damage you have suffered. In the future, your claim will consist (including) of the costs of medical treatment and the loss of the amount of wages due to the days missed at work.
Statement of claim to court drawn up with a detailed description of the situation. It is accompanied by all receipts, a contract for services, photographs that show the consequences of a poorly performed procedure, all documents that confirm your expenses for going to the salon, to the doctor, as well as the purchase of the necessary medicines.
It would be nice to have witnesses. They can be your friends or clients who were in the salon at the time of rendering the service to you.
With a positive court decision, you can get:
* compensation for poor quality service (refund);
* compensation for moral damage;
* compensation for the costs of medical services that were required after the procedure; for the loss of the amount of wages, as well as the services of a lawyer.