Someone turned to someone, and he went and did it. It is true: appeals are information motivators, united by the fact that they both set direction and give strength. And at the same time, they are so different, both in their constructiveness and in the direction of motivation …
Remember how it happens. A husband, wife, or our wonderful child — in short, someone from the family has once again made a mess in the house, and someone else from the family reacts to this. How? Very differently: hinted or deployed, words or actions, but most often you can find such typical forms:
Resentment: Well, of course, what do you say, what not, my words mean nothing to you!
Sharp reproach: Well, why didn’t you remove how much you can ask?
Gu.e.ya swearing: Will you tear your ass off the sofa at least a little in this pigsty to clean up?
Caustic mockery: Beloved! If you didn’t show such a mess to the world, what would we do?
Prayer: Lord, when will this end?! I can’t do this anymore … Well, I asked, clean up after yourself!
Prayer note: Pay attention, it has not been removed yet! Don’t be so lazy!
Cry of the soul: My joy! Someday I will still kill you when my angelic patience runs out!
Hard requirement: Remove immediately!
Briefing: So, I see a mess … Put the books on the shelves, put the clothes in the closet, remove the garbage from the carpet with a vacuum cleaner and, as you do, show me everything.
Threat: If you don’t deal with it immediately, all this junk will go indiscriminately into the trash can!
Neutral reminder, hint: Rodnulka, did you have plans to clean up a little today?
Hint-attention: Please tell me where it is better to put it so that it does not interfere?
Warm request: I have a request to you: remove what you can, please!
Pleasant suggestion: Let me clean it myself, and then I’ll kiss you for the time saved, okay?
All of these are forms of conversion.
Appeal — speaking to, a message with an emphasis on the interlocutor. The appeal often comes from the second position of perception. Appeal is an open targeted communicative psychological impact.
Forms of appeal: offer, request, demand, insistence, prayer, invitation, involvement, seduction. Order, Instruction, order, question, help. I am the message
Instruction — directive and detailed instructions on what and how the client (or other person) needs to do.
Appeal and utterance
The statement has the center of the one who speaks, the appeal puts the emphasis on the interlocutor. See Appeal and saying
Business and personal format of address
The business format (style) includes:
- Advise and harmonize interests
- Neutral Reasoned Request
- Energetic business proposal
- Information about desire and specific order
- Instructions
- dissatisfaction and demand.
As a rule, the effectiveness of these appeals is enhanced by the gratitude that precedes them.
The personal format (style) includes such appeals as:
- Interesting tempting offer
- Pain and Silent Prayer
- Merry ride
- Warm offer with thanks in advance
- Demanding desire «I want»
The listed forms are a list of effective hits. In addition to them, there are many forms of appeals that are usually ineffective (for example, hysteria or accusation). See Business and personal format of address
Good handling rules
Consider the format, use effective appeals. See Effective Handling
Choose an appeal that has a perspective: a request or an offer —
Starting with a request, continuing with a demand is fine. After the offer to press — it is impossible.
And if you know that you will achieve what you need anyway, then you can start with a soft request, you can start with an open demand, but you don’t have to start with a proposal.
Prevent misunderstandings and conflicts: indicate intentions. See Notation of intent