PSYchology

One of my greatest joys in life is eavesdropping. As a psychologist, I have long been interested in how people think, feel, and behave. I like to watch people’s facial expressions, listen to the words they use, and track their emotional tone. The airport is one of my favorite places where I can study others. Here people are forced to be in close proximity to each other, so there is a great opportunity to listen to what they are talking about.

Unfortunately, a lot of what I hear are complaints. I hear people whine about delayed flights and uncomfortable seats; businessmen on the phone break down on their colleagues or employees. The problems are numerous: bad weather, wars, terrible economic performance, nosy relatives, and broken bones. It may feel like the end of the world has come.

Psychology of complaints

Course N.I. KOZLOVA «DO NOT PLAY VICTIM»

There are 7 video lessons in the course. View >>

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