The haloDoctor platform highly appreciated by patients

In the haloDoctor platform, patient satisfaction with the medical consultation is a priority, which is why the system is constantly being expanded with new functionalities, and the quality of medical advice is on an increasingly higher level. A patient satisfaction survey has recently been conducted, which shows that over 90 percent users are satisfied with the consultation and recommend the platform as a convenient way of contacting a doctor or specialist.

HaloDoctor is the most popular platform for telemedicine services in Poland

Currently, haloDoctor is the largest platform of telemedicine services in Poland with the widest access to doctors and specialists available 7 days a week, XNUMX hours a day. The system is built with a friendly and intuitive interface both for the patient and the specialist in mind.

Regular patient satisfaction surveys make it possible to maintain the highest standards and introduce improvements that facilitate the use of the platform. Some patients’ opinions about teleportation in haloDoctor:

1. “Easy access to a doctor, convenient date, availability, no time wasted on traveling and waiting. The intimacy of the visit. “ – Barbara K.
2. “The portal is very readable. A quick and specific visit ”. – Adam P.
3. “The doctor was very patient, carefully collected the interview and offered treatment. ” – Karolina A.
4. “In the world of websites and forums, where a headache can mean cancer, as well as in limping health care, teleports are the perfect compromise, the golden mean. ” – Luke K.

Easy access to medical care

Online medical consultation is a great solution when you do not need to visit the office directly. If a patient needs an urgent visit, the prescription for permanent medications has expired or a consultation with a specialist (e.g. an endocrine) is needed, the haloDoctor platform is the perfect solution enabling easy and immediate access to a doctor at any time without leaving home. In 2021, research was carried out to check, among other things, the punctuality of visits – according to 99 percent. patients, consultation took place punctually at the appointed time, thanks to which the patient did not have to waste time traveling to the doctor and tedious waiting in a long queue.

Despite the development of our platform and the growing number of patients who trusted haloDoctor, the punctuality and quality of services are still growing (the punctuality of visits in the third quarter was around 98,4%, and in the fourth quarter 99,2%).

1. “Teleportation is a simple way to adjust the date of your visit to your own time. ” – Łukasz M.
2. “Fast, easy and effective“- Michał W.
3. “Immediate date without the need to travel to the facility“- Patrycja W.
4. “A friendly portal for arranging consultations, a punctual visit, a very empathetic doctor.“- Lidia Z.

Access to great specialists and experienced doctors

Patients participating in the study emphasize the high level of service provided by the doctors available on the website. On the five-point Likert scale (scale 1-5), they rated the ease of use, the availability of doctors and specialists, and the quality of the advice obtained. When looking for a doctor, the patient can choose a specialization and ailments, in addition, each specialist can see opinions from other patients and a brief description of their education and experience.

With just a few clicks, the patient can choose the type of medical advice, set a convenient date and make a payment using quick payments. You can choose between a video call, chat or a phone call. The system also allows you to send medical documentation, which allows the doctor to interpret the obtained test results and make a proper diagnosis. Patients in the conducted study assessed the ease of use very positively, giving it an average of 4,90 points on a five-point scale.

At haloDoctor, we focus on the availability of doctors of various specializations, which makes the platform one of the few places where we can obtain medical consultations in almost all possible areas of medicine. Both those requiring quick action, such as emergency contraception, as well as in specialties to which stationary access requires waiting up to several months (e.g. consultation with a neurologist). Our patients highly appreciate the availability of doctors in haloDoctor, giving it 4,86 points on a five-point scale.

A medical consultation (in-house or online) requires trust in a doctor as well as his knowledge and experience, which is why at haloDoctor we pay great attention to ensuring that the advice provided is reliable and ensures that the doctor takes care of the patient. Thanks to regular opinion polls and cooperation with the best doctors, we provide a high level of teleportation, as evidenced by a lot of positive patient opinions. In the study, the patients assessed the quality of the provided advice at 4,94 points on a five-point scale, which indicates a very high level of telemedicine services.

In the patients’ opinion, teleportation in haloDoctor is:

1. “Expertise and professionalism.” – Regina S.
2. “The visit as expected – at the highest level.” – Kamil O.
3. “The doctor showed a lot of knowledge, the proposed treatment was effective after the first visit.” – Olga L.
4. “Professional and matter-of-fact approach to the patient. The visit was very nice. ” – Paweł W.

9 out of 10 patients recommend haloDoctor to their family and friends

90,4% of haloDoctor patients. cases were willing to recommend haloDoctor consultation to their relatives and friends. The obtained result – 9,63 on the XNUMX-point scale of the NPS indicator proves a high assessment of the telemedicine services provided. The obtained results and positive opinions prove that thanks to the professional and empathetic approach of doctors, patients were very much willing to recommend online medical consultations to their relatives and friends.

Increasingly higher quality of online consultations

“Numerous haloDoctor patient satisfaction surveys show that the platform enjoys great interest and trust among patients, which translates into its growing interest. Importantly, the results are getting better with each subsequent period, despite the already stringent high standards of service “- he says Rafał Piszczek, CEO of Medfile SA (operator platform haloDoctor).

If you want to compare the satisfaction results among platform users between the third and fourth quarter of 2021, it can be noticed that the level of patient satisfaction increased in each of the analyzed areas. Both the punctuality of visits, the availability of doctors and the ease of use are at a very high level. We achieved the best result in terms of the quality of advice – receiving an increase in the rating from 4,81 points in the third quarter to 4,96 points in the fourth quarter of 2021. More than 10 people took part in the patient satisfaction survey, which only shows that positive opinions about the website are the result of the hard work of a group of specialists from the IT and medicine industries, and not by accident – he adds Rafał Piszczek.

Online emergency contraception

The research shows that the vast majority of patients who used online consultation to obtain an e-Prescription for hormonal or emergency contraception were satisfied with the speed and quality of the help provided. In the case of emergency contraception, time plays a key role, which is why patients pay great attention to the availability of dates and punctuality of visits. Our patients evaluating e-Contraception visits highlighted the following advantages of the haloDoctor platform:

1. “High availability of appointments and doctors.” – Paulina P.
2. “Fast help and easy access to specialists.” – Mary L.
3. “Ease of receiving a prescription and no queues.“- Ewa C.
4. “The visit went smoothly, the e-Prescription code was delivered quickly.“- Renata W.

Research methodology using the NPS indicator

The NPS (Net Promoter Score) was used to assess the degree of online medical consultation orders on the haloDoctor platform. The platform’s patients rated on a scale from 1 to 10 to what extent they recommend consulting haloDoctor to their friends and family members. Based on the answers provided, 3 groups of patients were constructed:

1. Promoters (answers 9 and 10) – customers who regularly use the service, providing recommendations
2. Passive (answers 7 and 8) – satisfied customers, but disloyal to the brand
3. Critics (answers from 1 to 6) – customers dissatisfied with the service, building negative opinions about the platform.

The NPS index is the difference between the percentage of brand promoters and its critics. A positive index indicates good standards. In the case of scores from 50 to 70, it can be said that the quality of customer service is excellent. Scores above 70 mean a world class in brand standards.

The NPS study involved 10 patients who benefited from online medical consultations on the haloDoctor platform between August 600 and December 3, 27.