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So many modern technologies have been introduced in the new generation washing machines that it is extremely difficult to surprise the user – “smart” machines weigh laundry, update software via the Internet, and are controlled from a smartphone. LG went further and was able to come up with and implement a unique Smart diagnosis option – Smart Diagnosis.
What it is and how to set up the option if you find it in your SMA, you will learn further.
Why smart diagnosis is needed
Smart diagnostics is needed to troubleshoot the LG washing machine using gadgets or a mobile phone. So, in the event of a breakdown, the user can determine the cause of the failure as accurately as possible online or by phone from the LJ call center operator.
Smart diagnosis provides recognition of 85 breakdowns – from simple to major. The program analyzes the work of the MS – its results are sent in a message. You will be informed not only the reasons for the failure, but also instructions for action. This is especially true for problems that can be fixed with your own hands – clean the drain filter, close the door more tightly, straighten the hose, open the water supply valve, check the mains voltage, etc.
If the help of the master is required, then the notification is duplicated to the repairman from the service center. The specialist contacts the user, specifies a convenient time of arrival, takes the necessary parts and tools, taking into account the specifics of the breakdown, and arrives.
Important! Diagnostics does not guarantee XNUMX% accurate identification of the problem due to factors that may affect the transmission of information to the smartphone, such as noise or vibration.
How to use the smart diagnostic function
There are two ways to use the program: for fans of conservative mobile phones without access to the Internet and for owners of modern smartphones.
Method 1. Call the operator
If you use exclusively a cell phone and do not want to understand modern gadgets, this method is for you. Proceed like this:
- Call the LG service center (you can find the number on the warranty card or the official website of the company).
- The operator will instruct you by telling you which buttons to press on the machine panel.
- The washing machine will give out indicators that you will transfer to the operator by attaching the phone with a microphone to the icon Smart diagnosis.
- The specialist will process the received data, after which the master will contact you.
Important! Before starting diagnostics, connect the machine to the mains.
Method 2. Connect your smartphone
Do you know perfectly well how to use a smartphone and can’t imagine your life without it? Great! You will be able to experience all the benefits of the service from LG.
Before you connect from your smartphone to the washer, you need to download and install the program LG Laundry & DW. The menu in the program is completely in Russian, and during the diagnostics, the data will be displayed in English.
How to carry out mobile diagnostics? Follow all the items indicated in the menu, after which the program will analyze the state of the machine itself. Typically, diagnostics in the application take no more than 60 seconds. As a result, you will receive recommendations for troubleshooting if it arose as a result of careless handling of the machine.
If the breakdown is serious and caused by a manufacturing defect or independent causes, a mechanic will be sent to you.
Models with Smart diagnosis
This feature is not available in every LJ model, only the latest models, usually from the expensive segment, are equipped with it. If you are concerned not only with the technology for quickly finding breakdowns, but also with the parameters of washing machines, check out the characteristics of such models in our review.
LG FH-0B8WD7 – “Customers’ Choice”
This model has earned the maximum score of 5 according to Yandex.Market marketplace buyers. The warranty for the machine is 1 year, and for the inverter motor Inverter Direct Drive – 10 years.
Stylish, functional and “smart” washing machine with the following parameters:
- Capacity: 6,5 kg.
- Spin speed: up to 1000 rpm.
- Number of programs: 9 pieces, including Baby, Down, Mixed fabrics, Preliminary and others.
- Types of protection: foaming, imbalance control.
- Energy efficiency class: A.
- Washing / spinning classes: A / C.
- Delayed start: yes.
- Noise washing / spinning 55/76 dB.
- Dimensions (WxDxH): 60x44x85 cm.
- Features: choice of washing temperature, hatch 30 cm and opens 180°.
Pros:
- Virtually silent washing and spinning.
- Intensive wash, due to the special surface of the drum. Drum with different options (algorithms) of rotation.
- Rubberized leg base.
- Simple intuitive menu.
- It spins clothes well already at 800 rpm.
- Wide temperature range from 20 to 95 degrees.
- Automatic weighing of linen.
Of the minuses, some users indicated noise during water intake, but silent pumps have not yet been invented, so this is hardly a significant drawback.
LG F-10B8ND – narrow
Narrow model for 6 kg of laundry, with a maximum spin speed of 1000 revolutions. A full set of necessary modes is provided, for comfortable operation there is a display. A high energy efficiency class and a price of about 20 rubles make it economical and affordable.
LG F-1096TD3 – full size
Machine with full dimensions and a drum for 8 kg of laundry. There are few differences from previous models, it costs a little higher: about 23 rubles.
LG F-2J5NN4W – with bubble drum
Another model with mobile diagnostics, 6 care movements and a direct drive inverter motor with a 10-year warranty.
Features:
- Capacity: 6 kg.
- Spin speed: up to 1200 rpm.
- Number of programs: 13, including black, mixed fabrics, stain removal and other modes.
- Types of protection: against leaks, parental control, foaming, imbalance control.
- Energy efficiency class: A.
- Washing / spinning classes: A / B.
- Delayed start: yes.
- Noise washing / spinning 56/74 dB.
- Dimensions (WxDxH): 60x45x85 cm.
- Features: hygienic wash, my program.
Pros:
- All types of protection.
- Informative digital display.
- All spin functions: speed selection and cancellation.
- The hatch, with a diameter of 35 cm – it is easy to load voluminous things into the drum: down jackets, pillows, blankets.
Users did not find significant disadvantages – the development from the South Korean company Algy can be considered quite successful.
Important! The presence of a mobile diagnostic function is weakly related to the price of a washing machine. Usually the pricing policy depends on the capacity of the drum and the list of programs.
In conclusion, let’s say that Smart Diagnostics in LG washing machines is a useful technology designed to save you time and improve the company’s service.
It is difficult to say unequivocally about the stability of the application, since there are negligible reviews in the network for the CIS countries. Let’s think that this is due to the fact that high-tech ElGee washing machines rarely break. And if a failure occurs, now you know how to make a diagnosis without releasing your phone or smartphone from your hands.