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This decision is in line with the strategy for expanding SOGAZ-Med’s activities in the compulsory medical insurance market and is aimed at further improving the quality of insurance services provided by the company.
“As a result of the integration, the total number of SOGAZ-Med insured people will be 43 million. We are aimed at uniting and further improving all the positive developments and achievements of companies, – notes Dmitry Tolstov, General Director of SOGAZ-Med… “In accordance with the legislation of the Russian Federation, SOGAZ-Med became the full legal successor of VTB MS, including in matters of ensuring the protection of the rights of citizens insured in the company and the fulfillment of all obligations to partners and contractors.”
Insured under reliable protection
In 2019, the Expert RA rating agency confirmed the rating of the reliability and quality of services of the SOGAZ-Med insurance company at the A ++ level (the highest level of reliability and quality of services in the framework of the CHI program according to the applicable scale). For several years now, SOGAZ-Med has been awarded this high level of assessment. Therefore, the insured can be sure that they will be provided with professional and high-quality assistance in protecting their rights within the framework of the CHI system.
Specialists of SOGAZ-Med and VTB MS have joined forces to improve the level of protection of the rights and quality of service for insured citizens.
Insurance representatives help
All applications from citizens are considered by qualified specialists of the company – insurance representatives (expert doctors) and lawyers. These specialists have all the necessary knowledge in the field of legislation and successfully apply it to protect the rights of the insured. The duties of an insurance representative include:
consultation of the insured, assistance in choosing a doctor and a medical organization;
informational support of the insured at all stages of the provision of medical care: during planned hospitalization for the provision of specialized medical care, as well as during the passage of preventive measures;
quality control of the medical care provided in medical organizations operating in the compulsory medical insurance system;
resolving issues of refunding money to insured persons in case of unjustified provision of assistance on a paid basis by medical organizations providing medical assistance in the compulsory medical insurance system.
You should contact your insurance representative if:
medical organizations require money for compulsory medical insurance;
violate the waiting time for medical care;
refuse to provide medical care for compulsory medical insurance;
there are complaints about the quality of the medical care provided.
Compulsory medical insurance policies do not need to be changed!
Citizens do not need to change the compulsory medical insurance policies issued by VTB MS, they remain valid, and they can freely receive free medical care.
After the company was taken over, SOGAZ-Med client services became available to citizens previously insured with VTB MS:
free round-the-clock telephone 8-800-100-07-02;
consultation in the online chat on the website .
Information about the company:
The SOGAZ-Med insurance company has been operating since 1998. SOGAZ-Med monitors the quality of services provided to the insured when receiving medical care in the compulsory medical insurance system, protects the rights of insured citizens, and restores violated rights of citizens in pre-trial and judicial procedures. In 2019, the Expert RA rating agency confirmed the rating of the reliability and quality of services of the SOGAZ-Med insurance company at the A ++ level (the highest level of reliability and quality of services in the framework of the CHI program according to the applicable scale). For several years now, SOGAZ-Med has been awarded this high level of assessment. You can contact the insurance representatives of SOGAZ-Med by calling the contact center 8/800 at 100-07-02-XNUMX-XNUMX (toll-free within Russia). Detailed information on the website .