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The leading business trend in our time is the automation of everything and everything in production. “Robots” save the budget, make the work of the staff more efficient and help keep records. Today, hundreds of thousands of restaurants around the world use automation. Not only chain giants or fashionable establishments, but also canteens in business centers, dark kitchen deliveries, food trucks and small coffee shops. One of the most popular restaurant automation software is iiko. Together with an expert, we will tell you about its main characteristics, where to buy it, how to get trained, and how much iiko costs.
What is iiko
iiko – система, которая помогает автоматизировать ресторанный бизнес. Ее используют более 40 000 ресторанов в 17 странах мира. Система позволяет выстроить бизнес-процессы и работать в режиме одного окна как в мини-кофейнях, так и в больших сетевых проектах.
The program covers the main business processes in public catering enterprises: sales, marketing, personnel management, procurement and warehouse, accounting and financial planning, helps to control important operations and make timely decisions to increase or maintain earnings and reduce losses.
The company offers businesses various package solutions, most of which are based on cloud services (i.e. storing information on remote servers in order to have quick access from any device and from anywhere). The package may include applications for the administration of the institution or the entire network at once, work with sales and guest service, and others.
Characteristics and areas of use of the iiko program
Aiko makes it possible to automate, effectively manage and control many processes in catering enterprises:
The usual format of cafes and restaurants with table service will be allowed to improve service and expand the average check solution for receiving orders via a mobile phone or POS-terminal, automatic display of prompts for the waiter to sell certain dishes and sets, stop list data, sales rating.
For delivery, there is a ready-made website, a centralized acceptance of applications from any sources, planning the optimal delivery route and the ability to control couriers on an interactive map.
Fast food actively uses self-service terminals with automatic formation of combo sets and guest mobile applications, launch promotions and send push notifications to increase attendance and maximum speed of service
And using AIKO in the canteen, you can set up automatic recognition of dishes on a tray, connect scales to the checkout with the ability to select containers with different weights, control processing and write-offs from the distribution line, and correlate sales and leftover dishes at a single price.
Relevant for everyone will be the planning of the staff work schedule based on the sales forecast and the automatic calculation of wages according to the generated motivation program.
Fixing the operation of receiving goods, conducting inventories, generating transfer and write-off acts on a mobile phone or POS terminal will eliminate the need to re-enter data into the system and you will receive real online reporting for each enterprise separately or overall over the network.
With the flexible capabilities of the report designer, you can find growth points, optimize menus or staff work, and get complete management accounting.
For the program to work, basic equipment is required, for the hall and bar it is:
POS terminals or self-service terminals, the number of which is calculated based on workplaces and the format of the enterprise, receipt printers.
In the kitchen: receipt printers or sushef (chef’s pos terminal) for distributing orders among workshops.
A regular computer is suitable for access to reporting and working with the database.
For a terminal with iikoFront (involved in the front office of the restaurant, i.e. in direct work with customers):
- Dual-core processor (at least 4 threads, from 2 GHz), cache from 2 MB.
- RAM from 2 GB, but 4 GB is better.
- 64 GB hard drive, it is better if it is an SSD, not an HDD.
- Internet connection.
- Display with a resolution of 1024×768 pixels.
- Operating system: Windows 7 SP1, Windows Embedded POSReady 7, Windows 8.1, Windows Server 2008 R2, Windows Server 2012 R2, Windows 10 version 1607 and above.
Computer with iikoOffice (needed in the work of an administrator, accountant, director of a restaurant):
- Dual-core processor (at least 4 threads, from 3 GHz), cache from 2 MB.
- RAM from 2 GB, but better from 4 GB.
- Hard drive 100 GB. Priority to SSDs.
- Network card with a bandwidth of 100 Mbps.
- Display with a resolution of 1280×1024 pixels.
- Operating system requirements are similar to iikoFront.
How to use iiko
— Each employee uses iiko in their own way. The program is designed to provide staff with the right information at the right time and help them do their daily work. The waiter accepts and enters guest orders into the system, the hostess makes table reservations, and the kitchen workers see the order of orders and can record each stage of production.
An important condition for the correct operation of the program is the correct initial setup of the database, the fixation of all operations at the workplace, the formation and maintenance of the correct data of technological maps.
If these conditions are met, the program will allow you to get real business data, predict sales, automate purchases and work of personnel.
Не стоит забывать про ограничение прав доступа и определение ролей с набором разрешенных операций для разных сотрудников, это позволяет выявлять возможные хищения и контролировать опасные операции
To enter the system, you can use both employee password codes and authorization by fingerprint or face ID.
Self study
The developers of the service maintain their own Youtube channel1. It contains video courses for self-study of iiko, various webinars and life hacks for working with the software package. On the official website of the company there is a section “Help”2containing the required documentation. It contains step-by-step instructions for different stages of work and illustrative examples.
Training from official representatives
– Each client is assigned a supporting partner – the one from whom they bought the system. It is they who train the users of the system. As a rule, this happens during the installation of the program. Also, you can always agree with them on additional training, – says Rufin Fokina.
Where to buy the iiko software
Aiko is sold in 50 countries by about 400 distributors. If you register on the company’s website, you can use the “find a dealer” option. Then you will see where you can buy the program near you.
In Our Country, you can buy the program from the official iiko partner of the Multibit automation center, which provides services for the sale of licenses and equipment, setting up business processes and accounting, accounting, as well as training and technical support in any region of the country.
How much does it cost?
У iiko два больших раздела с решениями. Первый работает на базе облачных сервисов. И подразделяется на разные наборы приложений. Одни оптимальны для фудтраков, другие для небольших кофеен, а третьи для ресторанов, «дарк китчен» и сетей. Цена лицензии — от 1490 до 7990 руб. в месяц — при условии работы на одной кассе. Под кассой подразумевается терминал приема заказов в зале или рабочее место оператора доставки.
There is a package with a local, not a cloud solution for any restaurants. Price from 64 370 rubles. at the same time. The company also allows you to separately purchase your own applications that can complement business automation. For example, it is a program for couriers or a widget for a website that allows users to book tables. Applications cost from 490 to 15 rubles. month.
Так как программный комплекс iiko является сложным технологическим решением, для определения точной стоимости рекомендую обращаться к нашим дилерам, которые подготовят коммерческое предложение на основании формата Вашего предприятия и подберут оптимальное решение под Ваши бизнес процессы.
Popular questions and answers
How does iiko differ from other restaurant automation systems?
As a result, the system always has real data on balances. Based on the statistics, the program automatically predicts sales for the next week. Based on the forecast and accurate data on balances, the system calculates how many goods need to be purchased and itself sends orders to suppliers. She makes an hourly plan for the cooks to prepare the preparations. You don’t need to press any button for this. Employees receive hints that it is necessary to make an inventory or take the goods to the warehouse, and so on. And managers are notified if something does not go according to plan and it is necessary to intervene. As a result, no one forgets anything, all data is recorded in the system. The circle is closed: you only need to start the process once and then everything will work automatically.
This reduces the impact of the human factor and reduces costs. The restaurateur does not need to sit in the reports to get the necessary information and constantly monitor that the employees are doing their job. The system performs routine resource management operations and signals process participants when they are required to take some action.
Does the program have a demo mode?
We also offer free test access to iiko accounting tools for those who are preparing for the opening of a restaurant and are engaged in the development of dishes and menu design. There are tools for working with technical maps and suppliers, as well as a menu manager, analytics for optimizing the food cost, the expert answers.
You can discuss the conditions for granting access with the official partner of iiko, the Multibit automation center.
Sources of
- https://www.youtube.com/user/iikoAds/playlists
- https://ru.iiko.help/home/ru-ru/