I acted in such cases in my own way. One of the fifth graders comes in. “They called me names / they hit me / they threw off my bag.” Without spectators and sympathizers, I invite two opponents. And I ask you to tell the story of the conflict — only about what the person himself did, and not what was done to him. The children begin to break into accusations in the story, I stop and remind you that you need to tell only about what you did yourself with the words «I …». And this is much more difficult to do than to excitedly talk about what another has done.
After the story, I ask you to evaluate only your actions. Works amazing. Children are confused and understand that they provoked a conflict with their intemperance.
And in conclusion, it remains to ask: “And what will you do now?” They themselves come to the conclusion that they need to ask for forgiveness.