Contents
How to identify the person with the most emotional intelligence in your work
Psychology
Professionals with greater emotional intelligence are more competent when it comes to processing information and making decisions
Guide to nullify your toxic co-workers
Know manage emotions It is not the only thing that characterizes a person who has emotional intelligence. You also have to know how to interpret the emotions of others. An emotionally intelligent worker will be a person «empathic»That he will know how to« better understand the needs and behaviors of his colleagues, clients or suppliers », according to Edgar Breso, professor of Economics and Business Studies at the UOC, who adds that he will also be« more competent when processing information and making decisions ”.
El emotional well seems to be, according to the experts, a key element for professional success because, as the psychologist Mireia Cabero, an expert in emotional competencies applied to leadership and professor at the UOC, assures, “it is not possible for the rational and creative brain to work high performance if we are not emotionally well.
You have emotional intelligence if …
A worker who knows how to handle his emotions well and who also knows how to read those of others will perceive, according to Cabero, the following benefits:
Interior benefits, which means that you will be “motivated” and enjoy the day to day at work.
Social benefitsIt will bring “positivity and serenity” and enjoy teamwork. In addition, you will be legitimized and well received by your peers. If you are a manager, it will be easier for you to generate positive emotional contagion.
Laboral benefitsAs you will achieve “more focus, creativity and acceptance of mistakes”, in addition to providing higher quality customer service and higher performance.
You lack emotional intelligence if …
Two things can happen to people who lack this emotional competence: that it generates discomfort with themselves, with the risk of suffering occupational diseases such as burnout syndrome o «burn-out» and job demotivation, or it can also cause difficulties to promote and create a suitable work environment to maximize the performance of their team, according to Breso alert.
The worker will also have difficulties to face adversity internally and to maintain team relationships nutritious, respectful, constructive and that, in some way, encourage the team to be better. In addition, according to Mireia Cabero, it will be difficult for him to “be legitimized and become a positive reference” for his co-workers, especially when he is the person who must lead and coordinate a team.
This is how bosses should work with emotions
“You have to look employees in the face and observe what emotions they show in order to adapt to what they ask for, and be empathetic and assertive,” advises the UOC professor, Edgar Breso.
For the psychologist Mireia Cabero, it is good that managers have knowledge about emotions, brain, well-being and neuro-leadership and she recommends “sensitivity, awareness and the intention to communicate with them and with the rest from a serene, understanding and constructive place.” In addition, it invites them to plan strategies for the well-being of the teams and generate emotional climates that facilitate high performance. According to the psychologist, companies and managers are needed “committed to the human growth of people, because the sustainability of organizations no longer has to do only with sustainable results, but with the fact of living sustainably within the organization”, concludes.