How an insurance company protects patients’ rights during a pandemic

The general director of the company Dmitry Tolstov spoke about the methods used by the SOGAZ-Med medical insurance organization.

– In the context of measures created by the government to combat coronavirus, the company SOGAZ-Med promptly restructured its work. First of all, we restructured the activities of insurance representatives. They received special training, learned about the new virus and methods of preventing infection.

I am sure that knowledge about the specifics of the spread, course and prevention of coronavirus will allow insurance representatives of all levels to convey reliable information to citizens, to conduct qualified advice in person or by calling the company’s contact center.

To prevent the spread of infection, the government has temporarily suspended preventive medical examinations and medical examinations. Therefore, insurance companies are faced with the task of informing citizens as quickly as possible about the importance of postponing the deadline for contacting medical organizations for taking preventive measures not directly related to coronavirus disease.

SOGAZ-Med uses mobile services and e-mails to notify the insured about the suspension of preventive measures, prevention methods and actions in case of suspected coronavirus infection.

Where to look for reliable news about the coronavirus

Now there are a lot of myths and various kinds of rumors about the coronavirus. Up-to-date and reliable information about coronavirus infection is posted on the official websites:

World Health Organization

Ministry of Health of the Russian Federation

The Federal Service for Supervision of Consumer Rights Protection and Human Welfare

Official Internet resource for informing the population about the coronavirus

A memo with the main symptoms of the disease, methods of protection and actions for suspected disease is on the website sogaz-med.ru кof the SOGAZ-Med company.

5 main rules for the prevention of coronavirus

  1. Wash your hands often.

  2. Refrain from visiting public places.

  3. Still in crowded places, minimize touching surfaces as much as possible.

  4. Ventilate the room more often.

  5. Always cover your nose and mouth when you cough or sneeze.

Справка о компании

The SOGAZ-Med insurance company has been operating since 1998. The SOGAZ-Med regional network ranks 1st among medical insurance organizations in terms of the number of regions of presence, with more than 1120 subdivisions in 56 constituent entities of the Russian Federation and the city of Baikonur. The number of insured is over 42 million people. SOGAZ-Med works under compulsory medical insurance: it controls the quality of services provided to the insured when receiving medical care in the compulsory medical insurance system, protects the rights of insured citizens, and restores violated rights of patients in pre-trial and judicial procedures. In 2020, the Expert RA rating agency confirmed the rating of the reliability and quality of services of the SOGAZ-Med insurance company at the A ++ level (the highest level of reliability and quality of services in the framework of the compulsory medical insurance program according to the applicable scale). For several years now, SOGAZ-Med has been awarded this high level of assessment.

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