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Rostourism has launched a free online educational program for hotel employees for the first time. The courses can train line staff, beginners and experienced entrepreneurs
What’s going on
- Rostourism has launched online programs as part of the national project “Tourism and Hospitality Industry”. To access the courses, you need to register on the portal.
- The courses are available to all employees of any hotels in the format of video lessons. Now the site presents programs for employees of the reception and accommodation service (S&R) and service department. Over time, the program will be supplemented with new directions.
- Programs for entrepreneurs are presented in the format of an incubator and an accelerator. These courses teach how to open your own hotel or campsite, launch a tourist project for children’s recreation, and develop national tourist routes.
- Included with the video lesson are methodological materials and tasks for self-examination.
- According to Deputy Prime Minister Dmitry Chernyshenko, online courses help accelerate the development of tourism infrastructure, as well as train qualified personnel. As part of the national project, the first 11 free educational courses for line personnel and entrepreneurs were launched. In the future, their number will increase.
An example of tips for maintaining the privacy of hotel guests from an educational program:
Never give out the guest room number to anyone!
Reply from an SR&R employee (reception and accommodation services) to a request about those staying at the hotel:
— Unfortunately, the hotel does not provide such information. This guest is not registered in our hotel.
By asking the caller how to introduce him, or by answering “I will connect you”, the SPiR employee provides information about the fact that the guest is staying at the hotel. This information is confidential.
What does it mean
Due to the COVID-19 pandemic restrictions, domestic tourism is developing in our country. In 2021, from January to September, our country spent ₽3,12 trillion, which is 33,5% more than the same period in 2020, 39,8% more in 2019 and 51,9% more in 2018 . The most popular tourist destinations in 2021 were Moscow, St. Petersburg and Sochi. Expenses for outbound tourism turned out to be much lower – $6,12 billion (about ₽360 billion). The top three included Turkey, Belarus and Ukraine.
According to VTsIOM, 52% of our countries planned to rest at home in the summer of 2022. 39% – outside the city, in the country or in the garden. 14% were going to go to another city or village, 12% – to the Black Sea coast of the Caucasus, 10% – abroad, and 9% – to the Crimea.
Zarina Doguzova, head of Rostourism:
“High-quality service in hotels is one of the most important conditions for a good holiday. Whether you are greeted with a smile, how well they help you organize your leisure time, here is the comfort of your stay associated with cleaning the rooms, and many, many different details – all of this ultimately forms your impression of the rest, its quality depends. Whether the tourist is satisfied or not. In order to help businesses improve the quality of services, we are launching a large online educational program for hotel workers as part of the national tourism project for the first time.”