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Effectively organize the work and staff of a hospitality establishment
Sizing the workforce, assigning services and productivity are some of the challenges for hospitality establishments
In the summer months, hotel occupancy figures skyrocket in Spain, which means that this sector has to adapt and redistribute its workforce to optimally serve this increase in customers.
Effectively managing this workforce and work, depending on seasonality, becomes the great challenge for the Human Resources departments of large hotel establishments or, where appropriate, restaurant managers.
Coprava, a software manufacturer specialized in the development of business management applications in Web technology, analyzes the main elements that must be taken into account for optimal work and team management:
- Sizing the workforce based on occupation and seasonality: the hotel sector is probably one of the sectors with the greatest variation in workforce and tasks depending on seasonality. For this reason, those responsible for HR must analyze and anticipate in advance the real needs at each time of the year.
- Plan operations and assign services so that future needs and costs can be anticipated in advance.
- Management and planning of working hours: schedules, days off, overtime, or leave.
- Employee productivity analysis. It is important to note that there are people who work better on certain shifts. It is not that the person is not good at their job, but perhaps a shift change would increase their productivity.
- Control of collaborating companies: many hotels use subcontractors and temporary agencies to cover the months with the highest occupancy. Proper management of this collaboration is important so that costs do not skyrocket.
Technology as a lever for growth in the hotel sector
Technological innovation has become one of the main tools in the hotel sector.
Having technological tools that allow them to analyze what happened in the past and be aware of tourist and occupancy forecasts is key for the correct dimensioning of the workforce.
It must be borne in mind that, just as it is not good not to have the necessary equipment, it is not good for the business to have an excess of staff or overlap in functions.
The application of technological systems, such as Coprava Human Capital, reduces HR costs and can generate savings of up to 10% in the tourism sector.