Business translation is a way of listening when all unnecessary personal moments and emotions are omitted and attention is paid only to the content with the search for what will help to find the right solution.
If the leader threw out his emotions: “Why hasn’t the report been made yet?! How long will this continue?» — Obviously, this is an inconsistency. But instead of making excuses or feelings, you can make an internal translation and hear three questions that the leader wants to get an answer to:
- “When will the report be on my desk?”
- “Is this a random error or a system error? Will this situation repeat itself in the future?
- “What do I or anyone else need to do to ensure that reports are delivered on time in the future?”
By answering these questions already, you will stay business-like and gain more respect.