Contents
Business format and personal grievances.
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Business format is a set of requirements for the style of behavior and communication when people are busy with business. As a rule, discipline is internal and external, accounting for subordination, responsibility, expediency, accounting for time. «Nothing personal».
Video «Business format and personal grievances» (from «The Devil Wears Prada») — a business person’s look at personal relationships.
Goes beyond the business format:
- impulsiveness,
- uncontrollable and inappropriate emotions (especially negative ones),
- relationship breakdown,
Intonation and forms of address of a business format
The most effective intonations and forms of address in a business format are:
- Advise and harmonize interests
- Neutral Reasoned Request
- Energetic business proposal
- Information about desire and specific order
- Instructions
- dissatisfaction and demand.
Relevance of the business format
Business people who are in business relationships do not always choose the business format of communication. The business format is useful and obligatory with cunning, buggers and slobs, as well as people who are not very internally responsible, since this format is strict and limits both sides in maneuvers. If the leader does not need to limit himself and he is attracted by greater freedom, he can choose a more personal format of communication. As a rule, experienced managers use both of these formats, and the higher the corporate spirit of the organization, the easier it is for the leader to afford a personal format of communication.
In personal relationships, the business format is appropriate when it is accepted (accustomed to) by both parties. It allows you to do a lot, but makes the relationship less emotional.
How to behave in a business format
- Look after appearance: straight posture, neat appearance, smartness and composure.
- Emotions in halftones — restrained, calm, to the point: without splashes.
- The attention is concentrated, the look is tenacious, it does not “float”.
- The same amount of attention to each participant and to yourself evenly. Maintaining your status. objectivity and clarity.
- Establish communication rules, most clearly follow the established rules.
- Communication on the case is the goal of communication, communication is effective.
- Respect for the values of others, the absence of harsh, unreasonable assessments: “Nonsense!”, “Bullshit!”, “God knows what!”