Are you on business or talking?
Do you want me to pity you? Wake up, baby, Miranda is just doing her thing. And if this does not suit you, quit, I will find a girl in your place in 5 minutes. Find a girl who will work and not whine like you.
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Business communication is aimed at an external, as a rule, substantive result (to agree on terms, regulations, prices, understand the situation and outline a plan …) and has its own strict, business-like format. Business communication is conscious of the result and avoids everything that distracts from the result: first of all, it avoids unnecessary emotions and the habit of “just talking”. Business communication with its slogan «Nothing personal!» — a special art, not everyone knows it, and for many, the business format is simply not close.
When business communication takes place outside of work, it usually stresses women (“Listen, can I ever relax with you?”, And the children just try to run away. “Are you on business or chatting?” — these expectations are always best coordinated.
To avoid dissatisfaction and misunderstandings, warn in what style of communication you are going to communicate. “Yes, I just missed you, I want to chat with you!” or “I have a serious question for you. Do you have time to discuss?
If in the process of communication the partner gets lost, do not get angry, do not be offended and do not blame, but ask for what you need (the desired communication style) and make sure that the partner really heard you. “Native, please don’t find fault with words, I just want to talk to you!” or “I would like to change the style of conversation to a more businesslike one. Is it possible?
Business relations as a new type of education
The most interesting trend of today is the increasing role of business and business relations in the education of people. The school, in fact, has thrown off its responsibility to be an educator, it now only provides educational services. The family is increasingly trying to distance itself from the matter of upbringing, hoping that life will teach children. If life turns out to be TV and the Internet, the results of education are more than debatable. Who turns our children (if turns) into adults and reasonable people? The most important educator is increasingly business life and the demands of business. The more serious and efficient the business, the better educator it turns out to be. Business is responsibility, and the demand for personal responsibility is the first thing that young men and women face in business relationships.
At home, at school and even at the institute, one could play the fool, be offended, talk about their psychological characteristics and absent-mindedly not follow what was said and done, or rather not done, but an effective business requires adequacy, taking into account the expectations of others, composure and maximum efficiency. The head of an effective company needs effective employees, and if there are no such employees on the market in a ready-made form, the head organizes training, gradually instilling in employees the necessary competencies through trainings, seminars and organization of the workflow: developing sociability skills, the ability to listen to the interlocutor, to set accurate and working questions, make presentations and behave appropriately at workshops, think about the consequences of your remarks and — soon — psychologically competently train other employees, gradually becoming not just an adult and adequate person, but a leader and manager.
The style and culture of business communication today is the island that resists the avalanche of illiteracy and the negativity of the Internet, the rock that withstands the onslaught of magic and superstition. You can talk to a friend about your feelings and intuition, but putting your project on the boss’s table, you will present a sound business plan in it with a calculation of possible risks and profitability.
It is the school of business communication that is increasingly becoming the icebreaker that transforms everyday communication, introducing into it the concept of purpose and result, strategies and techniques. Negotiation techniques are beginning to be transferred to the field of resolving family conflicts, methods of educating employees are beginning to work effectively in the family, in raising children. The psychology of communication is increasingly becoming the psychology of communication, and the interlocutors are becoming communicators.