The washing machine is a complex household device, therefore, a malfunction in the operation of its mechanisms must be eliminated by a qualified craftsman. And if the breakdown occurred during the warranty period from the manufacturer, then the owner is entitled to a free repair of the automatic machine or a complete replacement of the defective part. When is the warranty for the LG washing machine and how long does it last, we will tell below.
Warranty terms
The warranty period for the Lji brand automatic machines is 12 months from the date of purchase of the goods. During this time, the manufacturer is obliged to eliminate the breakdowns caused by manufacturing defects free of charge.
In addition, the company provides a 10-year warranty for Direct Drive Motors sold after September 1, 2005.
The main document guaranteeing the right to gratuitous elimination of breakdowns of the SMA is warranty card. It is considered valid only if it is filled out correctly.
What information should it contain?
- Product Name;
- model serial number;
Attention! If the label with the name and serial number on the device is damaged or missing, the warranty repair will not be possible.
- date of purchase;
- seller’s seal on the title page and cutting coupons.
Be sure to keep the packaging from the equipment, sales receipt and other documentation. If the seller enters incorrect data into the coupon, there is a chance that with their help the mistake will be corrected, therefore, the legal rights of the owner will not be violated.
When warranty repair is not possible
In the company’s warranty policy on the official LG website, there are cases when the owner may lose free service. The following may void the manufacturer’s warranty:
- The user independently dismantled the AGR to eliminate previously encountered problems.
- An extension cord was used to connect the equipment to the network.
- In the SMA, items were erased that were not intended for such use.
- The breakdown occurred due to the ingress of liquid or other foreign objects into the working blocks of the device.
- Mechanical damage or traces of the use of chemicals not recommended by the manufacturer were found.
- An Internet virus has been detected in the device.
- The use of technology in business.
- The rules for the operation, transportation, installation or storage of AGR were violated.
The manufacturer notes that the drain and inlet hoses, as well as filters for them, cannot be repaired or replaced at the expense of the company, since the warranty does not apply to them.
How to apply for a repair
If the washing machine breaks down and the warranty period has not yet expired, the user must contact the authorized service center of the company to file a repair request. You can do this in two ways:
- Contact LG customer support by phone (499) 677-76-76 — for residents of Moscow and the Moscow region or (800) 200-76-76 – for residents of other regions of Russia.
- Submit an application on the official Russian website of LG online. To do this, first you need to go to the “Support” section, and then – “Application for repair”.
The user will need to provide the necessary data on the SMA, the type of breakdown, and also leave their contact information.
After that, a company representative will contact the owner to clarify the details of the repair and send a master from the nearest service center.
On the site, you can also track the status of the repair work, and if you have additional questions, contact the customer support service at the above phone numbers.