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The Swedish brand ASKO produces premium washing machines. Scandinavian cars are valued for quality and reliability. Learn more about the Asko washing machine warranty.
Manufacturer’s obligations
The manufacturer gives 12 months warranty service for Asko professional machines, 24 months for household ones. When purchasing accessories and spare parts that are not included in the model kit, the buyer does not receive a guarantee for them.
Recommended:
- Do not engage in self-installation of the washing machine. Also, do not entrust this matter to the masters of unauthorized services. If the breakdown occurs due to incorrect connection, you may not receive free service.
- Carefully check the documentation supplied with the device. You should especially carefully check the warranty card – it must be filled out in accordance with the requirements: the seller must indicate the date and serial number of the model, sign and stamp.
- Keep warranty documents on the purchase of the product – a check, a contract of sale, throughout the entire period of operation.
- Strictly observe the operating rules, use the device only for its intended purpose, use approved detergents. If the user is caught violating the rules, then he will be denied free service.
All SMAs of the Asco brand are designed for service life 10 years from the date of purchase. And if the date of purchase is unknown, then the countdown is from the date of manufacture.
Important! Do not confuse the warranty period with the service life.
Denial of free service
There are many situations in which the warranty can be voided, so the user should carefully study:
- Rules for the operation of SMA. And strictly observe them.
- Read the terms of the warranty.
Given the high cost of repair work, it is beneficial for the user to be attentive to the requirements of the manufacturer.
Reasons why Asko refuses warranty:
- Violation of the rules of transportation.
- Incorrect storage.
- Unstable or inadequate nutrition.
- Too much or too little water pressure.
- Violation of sanitary standards in the room.
- The use of powders with excessive foam formation without the mark “automatic”. As well as poor quality and expired.
- Mechanical damage to the device.
How to find the address of the service center?
If you have a problem with a washer that is under warranty, you can not contact the first workshop you come across. You need to find the address of the nearest authorized service. They only offer free warranty repairs. Contacting an ordinary workshop or a private master entails removal from the warranty register.
Information about the location of authorized service centers can be found:
- from the appendix to the warranty card;
- at the ASKO representative office;
- on the official website of the company.
Before contacting the service, make sure that you have followed the rules for installing and operating the washing machine.
If you have any questions regarding the fulfillment of requests by services, customers can call the ASKO representative office. Phones: (495) 105-95-70, (800) 707-08-07. You can also email [email protected] In the appeal, you must specify the serial number of the washing machine, the name and address of the service center.