Proper maintenance and operation of any automatic machine, be it Bosch, Samsung or Atlant, is the key to its proper functioning. But often situations arise when the SMA breaks down for no apparent reason. In such cases, a bona fide manufacturer must provide the owner with the right to free troubleshooting. How the warranty for Bosch washing machines works and how to use it, we will describe below.
Terms of warranty repair
The manufacturer of household appliances Bosch provides a guarantee for its washing machines for a period of 24 month from the date of purchase of the goods. During this time, the owner can count on the free elimination of the arisen malfunctions of the SMA by the authorized service centers of the company.
Additionally, there is a warranty obligation for a free replacement of the EcoSilence Drive engine for a period of 10 years from the date of purchase. The Bosch manufacturer assigned this responsibility to the Russian company BSH Household Appliances LLC, which is part of the German concern. At the same time, the owner pays for the costs of calling the master, the delivery of faulty equipment to the workshop, and additional materials on his own. This condition only applies if the motor is replaced.
Attention! The engine warranty is provided only for washing machine models with the prefixes WAN, WAT, WAW, WAY, WVG, WVH, WLT, WLN, WLL, WDU and the date of purchase of the device after June 1, 2016.
To exercise the right to free repair or complete replacement of a defective unit, the user must:
- Have correctly completed warranty card (without any blots and corrections). It must contain data on the model and serial number of the CMA, the date of purchase of the goods, the stamp of the trading organization, the signature of the seller and the buyer.
- Save others accompanying documents, which confirm the purchase of goods. This can be an invoice, check, receipt or any other documentation that will contain information about the date and place of purchase of the device.
- Keep complete package purchased automatic machine (instruction for it, name plate with model number and serial number, which is located directly on the device itself, box).
If all the necessary documents are available, the owner can count on the fact that the breakdowns associated with factory defects will be repaired by the manufacturer free of charge.
When a warranty repair is not possible
Bosch company does not produce free troubleshooting if:
- technology was involved in business activities;
- the warranty card is lost, not filled out or filled out incorrectly;
- nameplate with CMA model number and serial number is missing;
- the device was delivered to the country unofficially;
- factory seals were broken or mechanical damage was found;
- transportation, installation or operation of equipment was carried out in violation of the instructions for use;
- repairs were carried out by persons who do not have a license to provide such services;
- non-original components were used in the previous repair.
The conclusion on the conduct of warranty service or its refusal is taken by the master of the service center. He also retains the right to decide when it is appropriate to repair a broken part, and when it is better to replace it.
How to use the warranty
The owner can exercise the right to free maintenance of the washing machine in two ways:
- Call the customer support hotline +8 (800) 200-29-61 (calls throughout Russia are free).
- Leave a request on the official website of Bosch home appliances online.
To register your washing machine for warranty, you first need to go to the “Service” section, then “Repair and Maintenance”.
On the page that opens, you can see the section “Issue a call for a specialist” and leave an online application there.
The company’s service network in Russia is represented by more than 200 authorized customer service centers. Therefore, the user can seek help from specialists from the nearest (territorially) workshop to him directly. A complete list of service centers and their addresses can be found here.
Before asking for help, the manufacturer recommends that you find out the exact model of the washing machine (E-Nr. and FD, which are indicated on the nameplate of the device).
This will help the craftsman prepare for the visit and take the necessary spare parts with him.