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Gorenje is a Slovenian brand offering inexpensive household appliances to our market. In order not to miss your chance for free elimination of defects and malfunctions, it is important at the initial stage to familiarize yourself with the terms of the guarantee for Gorenje washing machines.
Obligations of the manufacturer and rights of the buyer
Wherever you buy new equipment – from authorized dealers or online stores, you should get documents for the right to free maintenance. It is important that all the necessary documents are attached to the automatic washing machine (CMA). The main thing is the warranty card. It is important that the seller fills it out correctly. Lack of seal, date or signature may result in denial of warranty service.
All household appliances from the Slovenian company are entitled to free maintenance for two years – from the date of purchase.
Estimated life time washer “Gorenie” – 10 years.
The basis for the replacement of goods or a refund is an act of factory marriage – it must be issued by a specialist authorized by an authorized service.
Where to go?
If you entrust CMA – during the first two years of operation, to an unauthorized service, the first workshop or private repairman, then the owner loses the right to receive free repairs under warranty.
You can find out the address of the nearest service center on the official website of Gorenje. Here you can also view the entire list of authorized service centers.
For information, please contact the Gorenje User Support Center in the Russian Federation. At the service of clients – free calls to the number 8 (800) 700-05-15.
When will the rejection come?
The manufacturer does not intend to pay for the mistakes made by the user. Free services are provided only if there is a completed coupon and in case of breakdowns that occurred due to the fault of the manufacturer.
The warranty will be denied if:
- The safety of the seal is broken.
- There is damage caused by intentional or careless intervention by the user or a third party.
- The operating rules were violated – they are all listed in the instructions.
- An unauthorized opening, repair, and adjustments were made to the design of the apparatus.
- Ticket filled out incorrectly.
- The serial number of the product cannot be determined.
Warranty repairs are also not available if:
- Natural wear and tear of components.
- Accidental damage – by the user. This also includes malfunctions caused by a violation of the temperature regime, pollution, the ingress of metal objects inside the machine.
- Damage caused by natural disasters.
- Defects associated with emergency voltage drops in the network.
- Incorrect connection to the mains, as well as in case of any other violations of the operating rules.
Replacement of consumables during the entire period of operation, starting from the date of purchase, is the responsibility of the owner of the SMA.
The manufacturer disclaims any liability for harm to people or animals, as well as for damage to property, if this is caused by a violation of the rules of operation. For example, if an animal climbs into the drum of a car, with all the ensuing consequences. Or if after washing an expensive thing deteriorates, which the user washed by choosing the wrong washing mode.
To avoid problems at the beginning of operation, the manufacturer recommends entrusting the installation and connection of the SMA to specialists from authorized services.