Contents
By purchasing equipment from a foreign manufacturer, the user hopes for long-term operation. As a result, the device does not live up to expectations and you have to contact the repair service. The Bomann washing machine warranty is designed to protect the buyer from wasteful spending. How to use the legal right and what rules to follow?
Features of warranty service
The manufacturer of washing machines Bomann provides a voluntary guarantee in for 2 years. If during this period a defect in the equipment is detected, the service center will help to restore the operation of the equipment free of charge.
During the purchase of the washing machine, the seller is obliged to issue a warranty card, which will specify the nuances, terms and breakdowns that are subject to free repair. Yes, yes, the manufacturer’s obligations do not apply in all cases, so it is so important to follow the rules of operation.
The official Bomann Service Portal offers a wide range of services. So, you can use:
- Online registration of a product for repair.
- Submit a service request.
In order to register and use the services, in the search box, enter the first letters of the washer number, then a space and the designations XX 1234, in the window that opens, find the type of equipment and click the “Check” button. You can only register devices that are made by an official manufacturer in Germany. After that, you can choose any online help or call the wizard to the site.
In what cases does the guarantee apply?
Of course, no one will repair equipment that has been broken by negligence. In this case, the obligations apply only:
- Factory defects (bad spin speed, strong vibration, poor washing quality).
- For current breakdowns (burning out of the heater, breakdown of the drain pump, malfunction of the hatch lock, etc.).
There can be many reasons, but no one will believe a word. Therefore, after the call, the master will test the washing machine, inspect the damage and find out for what reason the breakdown occurred. If the matter is in marriage or the fault of the manufacturer, then the equipment will be repaired free of charge.
Important! The warranty does not cover damage that occurred during transportation from the store to your home. Check the equipment carefully upon receipt.
When will repairs be denied?
If, after checking, the master found that the problem was due to the fault of the consumer, then you can use paid services according to the price list. In what cases obligations do not apply:
- The installation of the SMA was carried out independently or with the help of an outside specialist.
- The connection to communications was also made without the help of staff, and the machine was connected to the network through an extension cord.
- During washing, a foreign object got into the drum, which caused a breakdown.
- The car has already been dismantled and repaired.
If a malfunction occurs for these reasons, then the warranty will not apply. It is important to follow the installation and operation rules prescribed in the instructions.
When issuing a coupon, make sure that the following fields are filled out:
- Seller and buyer information.
- Number and type of equipment.
- Purchase date.
- Seller’s stamp.
To receive repair services, you will need a coupon, receipt and documents for the washer. Contact the service online or by phone on the official website.