Zanussi is a well-known Italian brand of household appliances, owned by the Electrolux concern. To order a repair of a Zanussi washing machine under warranty, just contact the hotline – here you can get answers to all questions related to the products of this brand.
Manufacturer’s obligations
All Zanussi appliances are covered by a standard 1-year warranty – the right to it is given from the date of purchase and is documented – in the warranty card.
A condition of warranty service is a correctly completed ticket. Must be stamped and signed. Date of sale indicated. The beginning of the guarantee is from the date of issue of the goods or from the date of sale.
Recommendations for the buyer from the manufacturer:
- Check the appearance of the washer and its equipment before making a purchase.
- Trust the installation of the SMA to the specialists of the Zanussi service centers. You can install the device yourself, but if this causes a breakdown, the warranty will not apply.
- Read the instructions before operating.
On the inverter motor is given 10 year warranty. This obligation is assumed by the Electrolux company, and it applies to all models of automatic washing machines (CMA) equipped with an inverter motor. Condition – the device must be released no later than 2013.
Where to go?
To find the nearest service center, on the official website, you can enter your city in the appropriate field and get the address.
To get help and advice, customers can call the company’s information center by phone: 8 (800) 200-35-89. Calls are made free of charge.
If the CMA owner does not have a warranty, this is not an obstacle to affordable repairs. Owners of household appliances in need of repair can order the service by paying for a one-time repair.
To find out the conditions, you need to call the warranty department by phone: +7 (495) 727-43-65 (Moscow and the region), 8 (800) 200-35-89 (other regions). By registering their CMA in a couple of minutes, washing machine owners get access to personal assistance.
Service nuances
The presence of warranty obligations on the part of the manufacturer does not mean that the service center masters should go to the owners of the SMA in order to clean the clogged filters. Free repairs are made only in one case – if the breakdown was not the fault of the owner. Even if the CMA breaks down due to power surges, the user will still be to blame, since he did not provide for the protection of the device from power surges.
Often, free repairs are denied for the following reasons:
- The machine is not properly installed and connected.
- An extension cord was used to connect to the mains.
- Washing things not intended for this purpose.
- Incorrect filling of the coupon.
A detailed list of facts that are the reason for refusing warranty service can be found in the documentation that came with the washing machine.
If the CMA broke down while under warranty, check out the list of “do-it-yourself” faults. When calling a specialist, be prepared to tell him – the model of the washing machine, the day and place of purchase, and also state in detail – what is the reason for the call.