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Before buying a washing machine, it is advisable to familiarize yourself not only with the features of the model and brand, but also with the warranty obligations that the manufacturer bears. The guarantee for the Electrolux washing machine lasts 1 year from date of purchaseif there is a store stamp in the warranty card. If there is no stamp or receipt of purchase, then the guarantee is considered from the moment of production.
Warranty repair CMA Electrolux
If the buyer discovers defects in the product within 12 months, the company undertakes to correct them, provided that they were not the result of improper transportation, force majeure or the actions of third parties.
Before buying, you need to carefully check the appearance of the car, and make all claims immediately on the spot. The manufacturer strongly recommends that you use the help of masters to install the SMA. Any damage due to improper installation will not be covered by the warranty.
What is repaired under warranty?
Warranty repairs are carried out free of charge, both at home and in the workshop. The Electrolux company declares that the average service life of large household appliances of its brand, subject to all operating rules, is 10 years, after this time the company is not responsible for its safety.
- The warranty for components that can be removed without tools is 3 months (various types of tubes, trays, grids).
- If the part was replaced with a new one, then the warranty period does not increase and is not summed up, but is equal to that indicated in the coupon.
- Models with an inverter motor have a 10-year warranty if manufactured after April 2013.
- To carry out repairs, the owner of the equipment is obliged to provide free access to the machine, even if it is built-in.
When will free repairs be denied?
- The car was damaged during installation. This applies to connecting to an electrical network that does not meet the standards (GOST 13109-97), hot water pipelines and any other violations.
- The operation took place in an inappropriate place, traces of corrosion, high humidity are visible.
- The machine failed through no fault of the manufacturer: natural disaster, mechanical damage, dents, breakage of glass ceramics during transportation or deliberate impact.
- Wear parts such as filters, lamps, batteries are not covered by the warranty.
- If the deficiencies are caused by exposure to animals or insects, usually cockroaches and ants.
- If before this repair was carried out by an unauthorized service center.
Where to go?
All the necessary information must be given by the seller, you can also find it yourself on the official website.
On the site you can register your washing machine model for easier contact with technical support, find the address of the nearest service center, select an original part, download the instruction manual. The list of service centers is given without specifying the cities: only the street, phone number and a link to the map. This greatly complicates the search.
Questions can be asked by phone 8 (800) 200-35-89 (free hot number) or write to e-mail [email protected] The official distributor in Russia is Electrolux Rus LLC.
Conclusions
- The warranty period for Electrolux washing machines is 12 months.
- All the necessary information can be found on the official website or call the hotline.
- Faults caused by the fault of the buyer or as a result of a natural disaster are not covered by the warranty.