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Kuppersbusch is a German brand under which premium household appliances are produced. Find out about the warranty conditions for Kuppersbusch washing machines.
Where can I find service addresses?
The brand positions itself as elite. Automatic washing machines (CMA) of this brand are expensive – 150-200 thousand rubles. At the same time, they have a warranty period, like most washing machines, – 1 year.
The official website of the company has a complete list of authorized service centers. Those are open and work in about 30 cities of Russia. Given the cost of CMAs from Kuppersbush, trusting them to workshops not authorized by the manufacturer to carry out repairs is a dangerous business.
If questions arise, customers can call the company’s representative offices – information lines are open: (495) 781-00-33 (Moscow), (812) 680-28-68 (St. Petersburg).
What do I need to get warranty service?
Although the brand is elite, the guarantee for equipment is ordinary. Just 1 year. The requirements for providing free service are the same as for manufacturers that produce budget washing machines. So, in particular, the consumer, applying for warranty service, must provide an authorized service ticket.
When buying SMA, be sure to check correct filling of the ticket. Please note that if you do not put down the date, then the warranty period will be counted from the date of manufacture – and this may deprive you of the opportunity to exercise your rights.
Who is doing the repairs?
The high cost of equipment makes the manufacturer take the issue of providing service assistance seriously. At Kuppersbusch, Service is a whole division that offers a range of after-sales services.
Specially trained specialists work in authorized Kuppersbush services – they are trained in the company’s educational center. Only they can be trusted with repair work. The intervention of third-party, unauthorized workshops automatically voids the warranty. Warranty repair of SMA is always performed out of turn – immediately after the client’s request. Departure of the master on the house to the client is also possible. After the warranty repair, a new contract is concluded with the client.