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All equipment from the German brand Siemens has a one-year warranty. Warranty repair of the Siemens washing machine is carried out by authorized centers that are available in different regions of Russia.
Siemens guarantees
All owners of Siemens washing machines can enjoy free maintenance throughout the year. Components come with a 3 month warranty. If the machine needs repair or maintenance, you can call the service department – they are contacted by phone or online. Single phone: 8 (800) 200-29-62. All calls within Russia are free.
After a house call, the masters from the Siemens service department come to the house, they analyze and eliminate the malfunctions. If necessary, they will deliver spare parts and change them, give professional advice on preventing malfunctions. You can find out the details of after-sales service on the official Siemens website.
You can place an order for repairs by a single phone or online. Calls to the hotline are available around the clock.
What is the obligation of the consumer?
When buying household appliances, we must not forget about the documentation. The best equipment sooner or later breaks down and requires repair, but there are breakdowns that are associated with production flaws. They are usually detected during the first months of work.
To get free access to warranty repairs, you need to check when buying CMA:
- The correctness of filling out the coupon – the stamp of the store and the date of purchase, the signatures of the seller and the buyer are required.
- Product condition – no mechanical damage is allowed. All accessories must be in place.
- There must be no defects on the body. Dents and chips are unacceptable – they indicate blows that may not pass without a trace for the device.
If the coupon does not indicate the date of sale in the store, then the guarantee is counted from the date of manufacture – this is indicated in the technical documentation.
Another offer from Siemens
Siemens provides its customers with the opportunity to extend the warranty. To do this, you need to buy a certificate of the extended service program. This will give the owner of a washing machine-automatic machine (SMA) another three years of peace of mind. By paying approximately 2 rubles for a year or 500 rubles for 3 years, the client becomes a member of the program. Information on this issue can be obtained by the previously indicated phone number.
One year goes by quickly, so an extended service for 1 or 2 years looks very profitable. Advantages of additional Siemens service:
- If a manufacturing defect is found, then calling a specialist and providing spare parts is free of charge.
- You don’t have to spend money or make regular contributions – just a one-time fee.
- The contract comes into effect immediately after the expiration of the Siemens one-year warranty.
- The conclusion of the contract is carried out at any time from the date of purchase of the SMA and up to 1 year.
Denial of service
When the warranty does not apply:
- Violated the rules of installation and use – you can read them in the instructions.
- The product was damaged during improper transportation.
- Third-party craftsmen have made changes to the design that are not provided for by the manufacturers.
- The breakdown of the SMA is associated with an overload of the electrical network.
- No serial or product number on case. Or they can’t be taken apart.
- Damage due to normal wear and tear – dirty filter, burned out lamp, smell.
According to the rules adopted by the manufacturer, Siemens equipment is equipped with life time duration of 10 years. Then it is considered worn out.