Schaub Lorenz is a German brand with a long history. Today the company produces household appliances at factories in Turkey and Belarus. Find out the details of the guarantee for Schaub Lorenz washing machines.
Warranty terms
For automatic washing machines (CMA), the manufacturer gives only 1 year warranty. The company from time to time holds promotions for the issuance of certificates that extend the warranty period.
Many users believe that 1 year is not enough, because there are manufacturers who give 2-3 years of free maintenance. In fact, this is the most adequate figure. Do not think that with an extended warranty period you will be able to use them.
Consider:
- The manufacturer does not promise to fix for free all the breakdowns that only happen during the year. Only defects related to manufacturing defects fall under the terms of the contract. All breakdowns that occurred through the fault of the user are eliminated on a paid basis.
- If the manufacturer made some flaws during the production process, then they will affect at the beginning of the operation of the device – in a year somehow assembly inaccuracies, low-quality materials and components will appear.
Denial of free repair or replacement of spare parts may follow due to a variety of reasons. The manufacturer has stipulated in the contract all cases in which he is not obliged to provide warranty repair services. If you violate the rules of operation, then you will have to pay for repairs out of your own pocket. Even power outages and poor water pressure are your fault, the manufacturer disclaims any liability in these cases.
Examples of reasons for refusal:
- The user violated the rules of operation – at least on one point from all established ones.
- Mechanical damage due to the fault of the user.
- A foreign object has entered the device.
- Natural disasters.
- Damage and falls during transit. It doesn’t matter if it happened by accident or on purpose.
- Damage to seals, etc.
Who makes repairs under warranty?
If your washing machine is less than one year old, then you have a chance to get a free service. To do this, you need to contact authorized service centers of the company – there are about a hundred of them in the Russian Federation, in Moscow alone – about a dozen. You can get acquainted with the full list of services on the official website of Schaub Lorenz.
To exercise your rights to free repair, you must provide warranty card. When buying, make sure that the seller not only puts a stamp and signature, but also writes the CMA serial number and the date of purchase. If you lose the coupon, then the warranty will be counted from the moment of issue.
Having bought a washing machine, first read the instructions and only then proceed to use it. The manufacturer recommends contacting authorized service technicians regarding the installation of the device – this will protect consumers from unnecessary problems. Please be aware that improper installation and connection by third parties may void your warranty.