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“Kraft” in German means “strength”. It seems that the manufacturer hints at the power and the famous German quality. In fact, this is a Russian brand. It belongs to the Lebedinsky Trading House company. We will find out what guarantees for Kraft washing machines are given by the domestic manufacturer.
Where can I contact for warranty issues?
The manufacturer has its own website, which describes all the advantages of Kraft equipment. But, unfortunately, the page, pompously referred to as the “Warranty Section”, is pristinely clean. But the site has several forms of communication. Here you can contact a consultant by phone: 8 (800) 200-79-97, or fill out the form and send a question.
On the Kraft website, each user can quickly find the address of the nearest service center – these are authorized workshops authorized by the manufacturer to carry out warranty repairs. In a special form, you must enter the name of the region and indicate the type of equipment, in our case, a washing machine. And in a second, the user receives the address and phone number of the nearest service.
What are the terms of the warranty?
Kraft, as a responsible manufacturer, undertakes to repair or replace components if it is determined that the failure was due to its fault. A written conclusion about the causes of malfunctions is made by specialists of service centers.
To get access to free repairs, the owner of the washing machine must have a warranty card on hand – the seller fills it out and issues it at the time of purchase. This document is a form in which empty fields must be filled.
The following fields are required to be filled in:
- Date of sale. If it is not available or if the coupon is lost, then the warranty period is counted from the date of manufacture.
- The serial number of the item.
- Seller’s signature.
- Seller’s stamp.
To access free service during 1, you need undeniable evidence that the warranty period has not yet expired. Having a correctly completed ticket in your hands, you are more likely to get free service quickly. True, the warranty only covers breakdowns in which the manufacturer is to blame – factory defects, poor-quality assembly or materials.
Warranty “Kraft” – one year from the date of production. But no more than three years from the same date. The service life of SMA of this brand is 5 years. This is not much compared to European brands, Italian and German cars are designed for 10 years or more.
Non-warranty cases
The warranty does not cover installation and periodic maintenance – cleaning, etc. Situations in which the device is not subject to free repair if it is defective due to:
- mechanical, thermal, chemical damage;
- misuse, accident;
- interference by third parties;
- a natural disaster;
- objects getting into the tank;
- animal injury;
- repairs carried out by the owner himself or by a third-party workshop;
- deviations in electrical networks;
- power supply greater than provided by the manufacturer;
- use for commercial purposes.
The seller has the right to conduct a technical examination within the time limits established by law. It guarantees free troubleshooting if the user complied with the operating rules and the terms of the warranty.