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AEG is a prestigious German brand that produces household appliances in the middle and higher price range. Learn about the warranty for AEG washing machines.
Warranty terms
Each automatic washing machine (CMA) is accompanied by a standard warranty card. When buying a device, do not forget to check the correctness of filling out the coupon – in addition to the signature of the seller and the stamp of the store, it must contain the date of sale and the serial number of the model. The warranty period for CMA AEG is 1 year.
Please note that if you forget to set the date, then when contacting the service, the warranty period will be counted from the day the machine was released. And given that it can take several months between the release and sale of a product, your chances of free service will drop markedly.
AEG washing machines are equipped with an inverter motor – it comes with a 10-year warranty. It applies to all models with inverter motors manufactured after 04.2013.
The 12-month warranty is valid only if the washing machine is used for its intended purpose – for home washing. If the machine is used as professional equipment for commercial purposes, the warranty will be void.
Reasons why the manufacturer refuses free repair during the warranty period:
- Damage to the device during transportation – due to violation of the rules of transportation.
- Application of CMA damage of any nature – mechanical or chemical.
- Application for washing products not intended for use in automatic machines.
- Violation of the rules of storage and operation.
- Intervention in the design of the device. Do not trust repairs to unauthorized workshops and private craftsmen. Also, you can not try to repair the machine yourself – then the warranty will be denied.
- Foreign objects entering the machine.
- Damage due to natural disasters.
To avoid damage and denial of free service, please read the instructions carefully before installing and turning on the machine.
Where to go?
You can find out all the conditions of free service on the official website of AEG. Here, customers can contact company representatives using one of the communication channels:
- make a phone call;
- write an appeal by filling out the form;
- write to e-mail;
- contact Facebook;
- contact via Instagram.
The specialists of the service center, having examined the washing machine, will draw a conclusion about the reasons for its breakdown. Depending on the conclusion made, there are three options for solving the problem:
- If a factory defect is found and repair is impossible – replace the broken washer.
- One part failed – warranty repair in an authorized center.
- Failure due to the fault of the manufacturer – denial of free service.
Warranty issues should only be addressed to authorized service centers. Here you can get maintenance or buy accessories for appliances. By going to the AEG website, you can find the addresses of service centers by entering the name of your city. Also, a detailed list of authorized services is constantly updated on the website of Electrolux, a trademark of AEG, which is part of the Electrolux Group.
For maintenance and repair, you can also contact the information center by free phone 8 (800) 200-35-89.